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At IAS Medical we fly Patients, Surgical teams and Transplant teams around the world.
After each flight, we almost always receive an appreciative letter, email or phone call from either the patient or their family.
Here is a small selection of the letters we received.
Last Updated: Sunday 31st January 2016
My only regret around your service is that I didn't engage you sooner !
We can't thank you enough for the work that you and the team did to help our family, and I would have no hesitation in recommending your services to anyone who finds themselves in the same unfortunate situation as us.
The service you provide saves lives and helps families - thank you for doing what you do, in the way that you do it !
Mark - Southampton (24 January 2016)
The service was fantastic - Thank you. I felt a huge weight lifted from my shoulders as soon as I made the first phone call and spoke to someone who understood the position I was in.
I honestly don't know what I would have done without your service.
Kate - Cardiff (08 December 2015)
I cannot thank you enough for everything you have done for my family.
The service you provide is second to none.
Anne - Stoke (16 November 2015)
Can you please pass on our sincere thanks to your Medical Team, Pilot and Co-Pilot for transporting my father from Italy to Scotland on Friday.
My mother and I are delighted he is back in Scotland where we can give him the best chance of receiving good quality medical care and some quality of life.
Stuart - Kirkcaldy (30 October 2015)
You recently brought my daughter back from Corfu to London.
The moment we put the problem into your hands we were treated with courtesy and efficiency.
Everything was organised quickly and with enormous sensitivity to our situation.
Within 48 hours of our first enquiry we were airborne.
Ms K Gale - London (14 September 2015)
Your professionalism and the speed with which you dealt with the event was first class.
The updates were frequent and very much appreciated, as this gave me the comfort I was in good hands.
Thank you to the team at IAS, keep up the good work !
Pete - Azores (7 August 2015)
I think that IAS Medical are true magic life savers and if ever you are in
need of a quick, safe and most professional transfer of your loved one -
this is the only company to go to with.
Thank you all in IAS for bringing my husband back home. God bless you in the way you helping people.
Elly - Crete (24 July 2015)
I would like to congratulate and thank you and your colleagues at IAS Medical for providing a most excellent and professional service.
My sister, whom as you know is extremely ill, said the whole trip was actually quite a pleasant experience and at all times she felt safe and well cared for.
In summing up, I would say that is difficult to know how you could have improved the whole operation.
Mr I Hamilton - Oban (June 2015)
***** was very happy with the service. He said the doctor was very reassuring all the way and he said he would highly recommend your company as the service was excellent.
He is doing amazingly well after a surgery he had on Thursday. He is actually back home and recuperating at great speed.
Yael - Monaco (May 2015)
On behalf of all the family I cannot praise your team highly enough in repatriating Maureen back from Spain to York Hospital.
From beginning to end you have provided an excellent professional service, keeping us informed throughout.
Mr P Kershaw - Murcia (09 April 2015)
Thank you for everything you have done for us.
The service you provide is outstanding and we really couldn't have got Dad back without you.
Miss K Clough (19 March 2015)
The staff and service that you provided was absolutely exceptional.
I would recommend your company to anyone who would ever need a Private Air Ambulance, I can not rate your company highly enough.
Ms E Kimber (25 January 2015)
I would like to say a massive thank you for all your help over the past few days and the customer service we have received has been fantastic.
All the family are very grateful and looking forward to having our Aunt back home in the UK today.
Mrs K Moore - Humberside (6 November 2014)
I am emailing to thank you and your team for getting my brother back from China. Your team did a fantastic job and our family cannot thank you enough.
Mr S Davis - Preston (26 October 2014)
On behalf of my family, I would like to say a big thank you to the staff of IAS medical for safely transporting my brother over to England for his medical treatment.
Mr J Kuffi - Abuja (15 August 2014)
We just wanted to thank you for the excellent organization for the trip to Malaga.
The journey went flawlessly, and your Nurse ***** was wonderful.
David — Malaga (7 June 2014)
The service your company has given has been excellent and the flight staff brilliant too!
Sandra — London (27 May 2014)
My mum is now in UK a lot happier and making progress.
Many thanks for your advice and assisting with speeding matters up at the French end. Should anyone I know ever be in the traumatic situation we were, I will unreservedly recommend your services.
Beverley — Norwich (4 April 2014)
It was a pleasure to have worked with IAS to transfer this patient.
My thanks and appreciation to all who managed the patient from A-B.
Arthur — Peterborough (10 March 2014)
My father is back at home now and is fine. He just stayed a day in Central Hospital.
Thank you for your help in organising the transport of my father to Sri Lanka.
Pez — Sri Lanka (9 February 2014)
Everything went like clockwork. Thank you so much. He is settled in St Richards now and we hope they can sort out what is going on.
Liz — Chichester (14 January 2014)
Dad and Mum are well and with us in London. Thank you all for your amazing efforts to bring them to us safely.
Silvia and Francesca — London (27 November 2013)
xxxx could not say enough about the care she received during travel and we have already talked with our Congresswoman's office about how great IAS was to deal with.
I want to especially give a shout out to Simon, who was great at keeping track of details and keeping us informed.
Valli — Boston, USA (8 November 2013)
I just wanted to write to thank you for a brilliant and professional service. From the booking process to my father being handed over to xxxxx, everything ran so smoothly. My mother was very nervous, and emotional to eventually be going home, but the team were so lovely and considerate to her; they put her at ease through the whole process. Please can you pass on my thanks to them. She is singing your praises to everyone!
Thank you also for the level of communication throughout - this was superb and so reassuring to me.
In the nicest possible way, I hope we do not have the need to use your services again, but should we require them, I will have no hesitation, and will know what excellent hands we will be in.
Ann — Cambridge (3 October 2013)
My mum and auntie xxxx enjoyed the journey. My mum (who usually dreads a 15 minute ambulance journey to hospital) felt safe, comfortable and well looked after the whole time. The drivers, pilot and nurses did a great job. She's very happy to be in Ireland now.
Thanks for sorting it out so quickly and efficiently!
Gordon — Galway (4 September 2013)
Thank you so much for the very professional job you did.
My father is recovering well and thanks to IAS, we're all much happier that he is following a programme of treatment here in the UK.
Lesley — Kingston (13 August 2013)
I am writing with appreciation and thanks to yourself and your colleagues at IAS Medical for the excellent and highly professional service you provided in returning Mike by medical plane from Faro Hospital to Leicester Royal Infirmary in the UK.
At all stages we were all very happy with the excellent communication and liaison during what was a very difficult time for Mike wife, Gill, and all of the family.
Everything, from organising the plane, organising the translation of the medical notes, liaising with Faro Hospital and liaising with various hospitals in the UK, and getting Mike home, was carried out with the utmost urgency, care and professionalism. It was invaluable to have assistance in finding a bed in the hospital for Mike and I appreciated all of the efforts that were made in locating the final hospital bed. Our thanks also go to the medical team that accompanied Mike on the plane and for the care they provided.
My thanks again for everything that you did and for the highly personalised and professional service you provided. It meant a lot to be dealing with a company that gave reassurance and regular updates on information, and that was able to respond with the urgency needed. We are hopeful that Mike will
now begin the long process of recovery, and with appreciation and thanks for the important part that you will have played in this.
Jane - Co Dublin - (21 July 2013)
I am mailing to thank you for your hard work, patience and unfailing courtesy shown to us during the repatriation of my sister.
I understand a few of the complications which the arrangement of a journey of this sort entails.
I could not have hoped to encounter anybody better able to reassure me, and deal with my many anxieties than yourself.
Simon — Dundee (18 July 2013)
We are all so relieved to be back home and would not be without you and everyone at IAS.
I do not plan to put myself in that kind of situation, but would definitely have nothing but praise for all your team's care and professionalism if anyone else was in the same position.
Thank you very much again for everything you did on her behalf.
Alexis — London (4 July 2013)
Thank you so much for the professional service my mother received. If ever I have the misfortune to be needing a service like that again, I will be calling you first.
I work in hostile environments and know how invaluable a service like yours is.
Throughout the whole evaluation, I was fully briefed and reassured. At no point did I doubt your abilities and I had complete trust in the service provided.
James — Gloucester (1 June 2013)
Thank you for your excellent assistance.
From my first contact with you through to final transfer, every step of the process was handled extremely professionally and gave great reassurance during a difficult time.
You should be understandably proud of your outstanding service.
David — Birmingham (11 May 2013)
I have absolutely no problems recommending your company, my brother said how smoothly the whole journey went and my mother is still telling people how much fun they had - even allowing for her relief in being returned to the UK and being able to communicate with people I think we can say it was an excellent operation.
Well done and thank you.
Chris — Isle of Wight (8 May 2013)
Just to say thank you for making all the arrangements for the transfer on Saturday.
We couldn't have asked for a nicer day as we were able to climb through the clouds and fly all the way in the sunshine above.
Please accept our enormous thanks for all that you did for us last week.
Phil — Isle of Arron (29 April 2013)
May I pass on our thanks for the swift and efficient action you arranged.
The arrival of your medical team was worth every penny of the cost. I would have no hesitation in using your services again, if we are unfortunate enough to find ourselves in a similar situation.
Thanks again for everything you arranged.
Nigel — Bristol (9 April 2013)
Thanks for all your help Jane. We are all delighted xxxx is back in the UK.
You have been wonderful, both highly effective and re-assuring in our time of need.
I am told the Medical Team were first class. I think everyone felt Super Man had flown in to rescue her.
Thank you again.
Tricia — Bath (30 March 2013)
We wish you thank you and your company most sincerely for all the help & compassion that you have extended to us during this very stressful time in our lives.
We wish you every success in your work, and once again many thanks.
Joan - Limerick (20 March 2013)
Many thanks to you and your team for the high standard of service you have provided regarding this case.
Jackie — Stoke-on-Trent (1 February 2013)
Thanks again for all of your assistance with this job, couldn't commend the service highly enough.
Ben — Stoke on Trent (31 January 2013)
I was very happy with the way all the arrangements made for the transfer. Everything went smoothly and without any delays.
Carolyn — Newcastle (14 January 2013)
I would like to thank IAS Medical for all their help last Saturday.
The air ambulance crew were so kind and looked after my husband and I very well we could not have asked for a better service. From the time the medical crew arrived at the hospital in Luxembourg to the time we arrived at Basildon hospital UK it could not have gone any smoother.
Of all the family and friends that have wished my husband the best I have spoken of IAS Medical and how kind and professional they all were.
Thank you once again
Kim — Basildon (21 December 2012)
Thank you for your incredible help in bringing my dad back from Malta. Right from the very beginning to the very end you were extremely kind and efficient and I can't tell you how much that helped at the time. The whole service could not be faulted and your medical team were very reassuring and we all relaxed as soon as they took over.
Can't thank you enough. My dad is making a slow recovery but is very grateful as are the whole family for your care and professionalism.
Holly — London (28 November 2012)
Thank you so much for an unbelievably efficient and caring service.
From my initial enquiry on to the detailed quotation and finally through to my authorising the airlift of my son we could not have been treated more sympathetically or more helpfully.
When I did give the go ahead the start to finish time of approximately 26 hours from the beginning to the end of the process and from Greece to Plymouth was an incredible achievement. We were kept informed at every stage of the operation and could feel that we were receiving a truly personal service.
They say that you get what you pay for and in this case it was certainly true - first class in every possible respect.
Very well done to everybody at IAS.
Eddie — Aberdeen (17 October 2012)
Thank you very much for all your help with my parents move and looking after us all so well before during and after the flight.
The flight went really well and the Doctor and Nurse were very kind and attentive throughout.
Our parents are settling in well into their new home, made so much easier by IAS Medical.
Many Thanks again,
Katharine — Twickenham (4 September 2012)
A big thank you to you all.
I received a text from the patient who said the service was "superb". Her words.
Sue — Cardiff (28 August 2012)
Our very dearest Jane
Now that we are all back in the UK safe and sound please accept the biggest thank you that we could ever offer. No words could ever express our gratitude and utter relief for your efforts in bringing our daughter home.
Having you on the end of the phone every time I rang up was utterly awesome and mind blowing. No one could ever know the fear and terror that we felt until we contacted your office. You put our minds at ease instantly, reassured us that there was a solution and then went on to make it happen.
Working in a public service industry myself, I fully appreciate the absolute need to keep customers informed whilst also maintain a constant point of contact. You are a credit to IAS Medical and once again I can only describe your customer care, including the compassion you have displayed as breath taking.
We know this sounds like a contradiction but here goes "We hope we never have to use the services of IAS Medical for as long as we all live'. However the next time we are abroad we will all sleep far more peacefully knowing you are there.
Pat — Scunthorpe (9 July 2012)
Everything went very well indeed, the medical staff were very good, the planning and organisation was extremely good.
Tim — Birmingham (4 June 2012)
Good morning Jane,
Myself, David and the rest of the family would like to thank you so much for the assistance provided over such a difficult time.
As you know we struggled enormously over the 8 days we were caring for my dad; not only was it difficult emotionally the language barrier was a real problem in Crete.
I would like to personally thank everyone who helped get my dad back to the UK safely where he is now been treated very well and looked after by a great team of people. He has already improved vastly over the past week and I hope he will continue to do so over the months ahead.
I am sure that we made the right decision for him.
I would also like to give special thanks to Jane, who was a great support and someone to talk to and lean on throughout; she was very understanding, helpful and informative.
Overall you all did fantastic work and we are grateful!
Jennifer and David - Coventry (4 May 2012)
Good Morning Jane,
I sincerely wish to thank you and George for the excellent assistance and care shown in flying my aunt and dad back to the UK from Tenerife.
Both you and George kept me informed through out the process and also kept me updated from the time they were taken to the airport in Tenerife to the time they landed in the UK and their successful arrival at the hospital in the UK.
I would not hesitate to recommend IAS Medical.
Thank you all again.
With kindest regards
Jackie - Coventry (15 April 2012)
I would like to thank you and your team for the excellent service in repatriating my aunt to the UK from Portugal.
The journey back to the UK could have been have very stressful one. However, Linda the nurse who accompanied my aunt through out the journey was very attentive to her needs.
I was kept update with the progress you made prior to the journey. My aunt was admitted straight to a rehabilitation unit on her return I am sure this would not have been the case if I had personally had to arrange this. Thank you to your medical team for doing this.
I would happily recommend you and your team if someone else required this service.
Diane - London (13 March 2012)
A huge thanks to you for all your help and reassurance and for organising ****'s trip back to the UK. You were awesome. As were the medics on the journey itself.
**** is now comfortable on the renal ward in the ******** Kidney Unit.
She told us last night that she was feeling "150% better" just for being in the UK.
Andy - London (18 February 2012)
The journey to Germany with you was totally trouble and stress free and my husband and father in law were totally happy with the service which was provided. It was an extremely difficult time for us and the assistance which you provided was invaluable.
I will certainly be keeping your details to hand should we require your services again and would have no hesitation recommending you to our friends.
I wish you all at IAS Medical a very happy new year and thank you all once again for your help.
Alison - Berlin (09 January 2012)
The whole experience you provided regarding transporting my father from Monaco to London was stressless and very efficient.
I felt that at all times I was fully informed of the progress of the trip and timing and felt confident that matters were in hand.
My father commented on the professionalism of the whole team and found the experience very comfortable.
The preparation of the documentation was efficient and quick and your base office were very helpful throughout the whole exercise.
I would be very happy to recommend your firm to anyone who may ask me for the services you provide.
Francois - London (09 January 2012)
I would like to thank you for your help in organising the transfer for my dad and would really appreciate it if you could pass on a special thanks to the nurse who was with my mum and dad on the flight, my mum said he was fantastic and she really appreciated everything he did.
Once again, thank you for your efforts and the minimal effort it took on my part to arrange the transfer.
Emma - Belfast (06 December 2011)
To all the staff of IAS Medical,
I would like to thank each and everyone of your personnel who were involved in the recent transfer by Air Ambulance of my husband from London to Dublin.
I found that from my initial contact with your company, to the time he was safely admitted to the hospital in Dublin, the entire operation was carried out in a most efficient, professional, and very caring manner.
The medical team who accompanied us on the flight were simply wonderful and put my husband and myself at complete ease at this very stressful time.
Noreen - Dublin (10 November 2011)
I would just like to say thank you to you all for the excellent service you provided in getting my fiancee back to England, where he is now very comfortable in hospital.
I can`t believe it is only a week today since I made enquiries about the service and he has already been here on his fourth day. Service was second to none the schedule ran perfectly to time and I arrived at the hospital doors as he was lifted from the ambulance.
Thanking you so much for everything.
Pauline - Leicester (31 October 2011)
Dear George and Sarah
I am just writing to thank you for all your hard work during the transfer of my mother. My mother was full of praise for the personnel who looked after her during the fight and ambulance journeys, as was my father. It was particularly impressive that they stayed with my mother until she was settled into a proper bed. I arrived very shortly after the crew departed and found that my mother, despite her hectic day, was in very good spirit, if tired.
Both of you worked very hard to deal with what proved to be an unusually challenging situation. I could not have asked for more from you and will, of course, recommend your services without hesitation to anyone I know in need of them.
On behalf of my sister, father and mother, a huge thank you.
Samantha - Nottingham (26 October 2011)
As I am sure you can understand it has been the worst time ever in our family with our father falling ill in July. There were many a times we did not know how and where to turn and when all that was falling into place the last question we had was HOW do we get him to London??
The first time I rang you I was so pleasantly received and helped. He told me EVERYTHING about what you do,how you do it and I nearly cried as he was just so friendly and helpful. And from there on we decided to use your company!
I find with all the communication between all of us it has been so fluent and professional. Nothing has been a problem from your side and you have just made it all so simple and easy for us at a very stressful time.
The actual transfer yesterday was absolutely marvellous!!! My parents were well looked after, they had a fantastic flight, and my mother praised the Captain and said he was very professional and made the flight so comfortable. Everything yesterday went so well.
As for you keeping in touch with my brother and myself all day long was also HIGHLY APPRECIATED.
All in all,and I speak on behalf of all of us, you are extremely professional, approachable and helpful and I can not praise your company enough.
Thank you so much!!!!
Katariina - London (18 October 2011)
Dear Jenny, George and Sarah
The service my family and I received from IAS Medical was nothing short of first class. From the initial contact with George, backed up by the timely support offered by Sarah, through to the expert medical team assigned on the ground — the service was professional, expedient and above all, caring.
Nothing was too much trouble and from the outset, George and his team were proactive in every respect. I was particularly impressed with the text message updates on the day of repatriation which I was able to forward on to other family members who were equally concerned by my father's well being. My father is now undergoing radiotherapy treatment and is pleased to be back in the UK.
In short, I would recommend the services of IAS Medical without hesitation.
On a lighter note, I visited my father at the weekend, and was delighted to see the patient even felt relaxed enough to take a photo mid-flight.
All the best, and thank you once again.
Dan - Gloucestershire (14 September 2011)
I would like to take this opportunity to thank you and your team for your support, professionalism and efficiency.
Not having had to deal with a situation of this nature before the initial week and a half was extremely stressful, particularly for my sister who flew out to Italy to help care for my Mother and deal with the Italian medical profession.
Mother's insurers were of very little help or support.
Having contacted your company it was a relief to speak to someone who understood the circumstances from the outset, and also worked with us to enable a solution to safely return Mother to the UK and a local hospital. In addition co-ordinating with the Italian hospital and the UK hospital to affect the transfer. Whilst the situation in Italy continued to be complex and stressful it was apparent that you and your colleagues were working to assist where possible.
Thank you for your assistance and support throughout the transfer.
Hannah - East Midlands (13 September 2011)
Dear George and Sarah,
I am writing from my parents home with my dad safely installed in hospital. I wanted to drop a note of thanks to you both for helping to make this happen. I fear I may sound dangerously like one of your many testimonials, but it's worth saying anyway.
As you both clearly appreciated, it's a very stressful and anxious time for us now. My mum, brother and I were so grateful for your professionalism, meticulous attention to detail and outstanding organisation. The journey went well and we were particualrly impressed with our medic.
Although the care Dad received in Palma was excellent, we have no doubt that moving him back home at this stage was the best decision for him, in order to ensure his continued recovery. We are extremely grateful to you for managing that move relatively stress free.
With sincere best wishes,
Lucy - Newcastle (07 September 2011)
We cannot thank IAS Medical enough for all you did for *** repatriation from Gibraltar to Blackpool, we were so frightened and you gave us such peace of mind and provided the most wonderful service imaginable.
Thank you from the bottom of our hearts.
Carole & Susan - Blackpool (22 August 2011)
I am very grateful to have had someone to talk to that was pleasant to deal with and kept me sane, and I would have no hesitation in asking you again as your set up is so professional.
Many thanks again - you have a great team, and believe me I know after the last couple of days!!!
Penny - Malaga (06 August 2011)
I would like to thank the team at IAS Medical for the excellent service you provided during the repatriation of my elderly father from France to England following a road traffic accident and a major operation.
Sarah was our main point of contact from our first enquiry through to confirmation that my father had safely arrived in hospital. We were extremely impressed by Sarah's professional manner and efficiency throughout. She inspired complete confidence in IAS' ability and kept us updated and well informed at all times.
My concerns about the difficulty of finding an NHS bed for my father in a hospital close to his home were allayed as you were able to organise admission to his nearest NHS Orthopaedic ward and handled all communication with the French hospital.
My father and stepmother were transported swiftly and smoothly during the journey from northern France to Southampton and very well looked after by the ambulance and air crew.
I hope that no-one needs to make use of your services but if they did I would highly recommend you.
Oliver - Southampton (26 July 2011)
It was a complete pleasure to work with you.
*** phoned me from the hospital in Glasgow this morning to say that everything went according to plan, his nurse was excellent and that he couldn't have wished for better service.
The hospice in Paphos were also impressed with the way things went and have retained your telephone number and web address in case they have other patients who need repatriating.
Thank you all for your help. Keep up the good work.
Colin - Glasgow (25 July 2011)
I must express my appreciation for the professional and efficient way you handled my return to the UK and in particular the time and patience you adopted in liaising both with my son and partner.
Thank you once again, you did a superb job.
Hugh - Southampton (24 June 2011)
I found your service to be excellent from start to finish.
Sue - Shoreham (17 June 2011)
I thought you were all very professional, you sorted everything and kept us all informed all the way through.
I have spoken with *** who said it went like clockwork and he commented on how well it all went.
I will bear you in mind if we have any other problems in the future.
It has been nice working with you.
Neil - Manchester (06 June 2011)
Dear Sarah, George and Everyone at IAS Medical,
I felt confident that IAS Medical would be able to repatriate my parents from Greece from the outset, when I made my first enquiry and spoke to George.
I think this was to do with his positive response and prognosis of the situation.
Subsequent dealings with Sarah, who oversaw the details of the operation, only enhanced my view and convinced me that I'd made the right decision to choose IAS Medical.
I can't thank you all enough for the way you brought back my parents from what was becoming a very desperate situation.
I'd also like to thank the nurse and the crew of the plane for their care and treatment of my parents.
Andrew - Southampton (23 May 2011)
My aunt arrived safely in Prestwick. The team were great and door to door the journey took approximately two and a half hours only.
Very impressed by the medical team and ambulance paramedics!
Anne - Oxford (09 May 2011)
Just a quick note to say thank you so much for all your help over the past few days.
As you can imagine, it was a particularly
difficult time for all concerned, however both you and the entire team at IAS made the whole process as stress-free as possible.
The doctors who accompanied my mother on the aircraft were superb as were the ground ambulance staff who transported my mother to the hosptal in the UK.
The whole task was coordinated in an extremely professional and caring manner. I would certainly have no hesitation in recommending your company to anybody in the future.
Howard - London (05 May 2011)
The service was excellent — thank you. It's really difficult organising anything when you are outside of your home country and so I really appreciated being able to contact a single organisation who took all the hassle and complexities of repatriation out of my hands.
I particularly welcomed the excellent communication — right from the outset, you were constantly available and in contact whilst we worked out the details and then on the day of the flight, it was great to have an update every step of the way. I welcomed speaking to friendly and helpful people in what was a difficult time.
Importantly, my elderly mother was calm throughout the whole day — she felt very well looked after.
Many thanks for your considerable help and support. Mum is now getting good care back in hospital at home.
Stephanie - Swindon (11 April 2011)
Dear Operations Team,
I would like to thank your whole team for transporting my parents safely back to the UK.
The whole operation went very smoothly , with no issues. Sarah kept me involved every step of the way , which kept my mind at rest while I was in France on Friday.
The Medics were also great and kept both my parents calm through out their journey.
Thank you once again for everything,
Sarah - Manchester (16 February 2011)
Fantastic, all as expected and according to plan.
Safe and sound thanks to you, hope don't need your services again but if we do you will be top of the list.
Ian - London (16 February 2011)
I have never experienced any problems with IAS.
When I call, I normally speak to George & I can honestly say that I always get a first class service.
George always sends emails with regards to the aircraft that has been arranged and I am sent updates with the flight departure and landing times on a regular basis as well as calls.
All in all first class service!
NHS Birmingham (03 February 2011)
Hi Peter and the IAS team.
You guys were so sensitive to our situation and treated us with the greatest kindness and respect.
You carried out the repatriation very professionally and we so pleased with the outcome and the fact that you made the journey for Dad so comfortable and stress free for both him and my brother who travelled in the plane with him.
Throughout the whole exercise you kept us informed all the way which was wonderful for us to receive this information even from the air! As you know it was a very anxious time for the family back in the UK and we were amazed by the step-by-step bulletins we were getting.
If there is ever another time when we may need your services or could recommend your services to anyone else we would definitely contact IAS - you were all great and made us feel that we were in very safe hands and what's more......we were!
Would you also please pass on our thanks to the nurse who travelled with Dad as she actually rang my brother a few weeks ago to check up on how her 'patient' was doing, which we thought was a lovely gesture.
We are looking forward to a much more "normal" 2011 and a big win on the lottery would be nice too!!
Best wishes to the IAS team and thank you again on behalf of myself and the family.
Paule - East Midlands (10 January 2011)
Dear George and Sarah,
*** is now safely back with his family in Manchester.
I just want to thank you both so much for the care and compassion you have shown to us all in the last week.
A stressful situation was made cosiderably easier by the efficient service you rendered and the constant contact reassured everyone that all was being done to expediate *** return home.
We sincerely hope that we never have to call on you again- but if the need arises I know just who to call !!
Have a Happy and Peaceful Christmas.
With many thanks again,
Patricia - Manchester (21 December 2010)
The service provided by IAS Medical was excellent and I would not hesitate to recommend your company to anyone is the same unfortunate situation.
Not withstanding the adverse weather conditions everything ran very smoothly and that is a credit to the professionalism of everyone at IAS.
David - Belfast (1 December 2010)
Hello to all,
We are very grateful to all involved at IAS Medical for the patient transfer that returned my very sick mother home.
I felt your service was first class and the organisation was flawless.
Our local Hospital was expecting my Mother and the treatment she received during the transfer was first class, we were kept informed at every stage, which was very reassuring.
I cannot thank you enough.
Andy - Blackburn (2 November 2010)
The need for a medical aircraft is normally due to an unfortunate and emotional reason, as with myself.
I can not praise the staff at IAS Medical more for their patience, understanding, genuine concern and more than anything their emotional support during a difficult time.
They made the process and decisions easy and calm and took the stress and sadness out of a bad situation.
I would recommend them to anyone.
Amanda - French Alps (28 October 2010)
I would like to thank IAS Medical for providing a flawless air ambulance evacuation from Mallorca to Edinburgh for my wife.
The doctor and nurse who accompanied us were attentive and professional, and all, including the pilots, were helpful and cheerful. Exchange of medical notes between hospitals and IAS was efficient (including translations) and all involved were prepared and fully briefed.
This was a confident and professional operation throughout. Thankyou.
Colin - Edinburgh (6 September 2010)
I like using IAS because they are professional and offer not only a
friendly and efficient service but are also excellent communicators and
always seem to find a plane for me!
NHS - Newcastle (3 August 2010)
May I take this opportunity to thank all of the staff at IAS Medical for dealing with my mother's case so promptly.
We are extremely impressed with the first class service which we have received from you and for your excellent response time.
Best wishes to you all.
Peter - Surrey (14 July 2010)
Just a little note to say thank you so much for all your help and support you gave to me and the family with the arrangements of getting "P" Home.
"P" is still critical but we are feeling much better he is now in England.
Paul - Kent (13 June 2010)
I would just like to say a very big thank you to all the team for all your support patience and understanding during the last couple of days.
You all do a wonderful job.
Lorna - Essex (11 June 2010)
To All the team at IAS Medical,
Thank you so much for bringing "B" home safely yesterday.
We cannot thank you enough for such a professional service and for the communication we received throughout the whole process.
In such a dire situation for us all your superb care was most appreciated.
We would not hesitate to recommend you to somebody else who found themselves in similar circumstances to those we have been in.
With heartfelt thanks,
Michael & Claire - Suffolk (6 June 2010)
I am most grateful for your prompt and professional service. I am optimistic that this patient will do well. Not least due to your excellent attention.
NHS Heart Hospital London (21 May 2010)
After medical advice and in collaboration with the patient's treating doctors it was decided that the transfer (from London to Brazil) needed to be done by air ambulance with expert
IAS Medical were appointed two weeks prior to the repatriation date. They arranged a Lear Jet 35 with a Doctor and two intensive care trained nurses.
At all times IAS were attentive, thoughtful and professional in approach.
Anthony Gold Solicitors (22 April 2010)
Just a note to thank you and your colleagues for the professional manner in which you arranged and carried out the repatriation from Malaga on the 28th March of my wife.
The situation was extremely stressful to myself but your patience and continual understanding was very comforting.
The whole exercise went like clockwork. The medical staff were very kind and reassuring. They explained everything to Stella and made her comfortable even before she left the hospital.
She is now back home and on her way to making what we hope is a full recovery.
Many, many thanks, Yours sincerely
Stuart - Manchester (28 March 2010)
Good Morning Peter
A heartfelt thanks from us both for the speed and efficiency of the arrangements you made to get us home.
The journey was well managed and David was monitored very carefully every step of the way.
There is a long road to recovery now but we are happy to be in familiar surroundings.
Very best wishes
Ruth - Eastbourne (26 March 2010)
You provide an extraordinary service.
Without doubt our mother would not be alive today were it not for IAS Medical's ability to deliver which they certainly have, without a hiccup, exactly as promised.
Thank you very very much.
Sarah - London
I just wanted to say a huge thank you for all that you did for my Dad. I know that it is your job but I was amazed at the speed of the whole thing.
You have brought my Dad back to me and I have no words to express how much that means to me.
Lynsey - Yorkshire
Just a short note to thank you and all your colleagues for getting my sister home safely, everybody was so kind and professional and I feel I should acknowledge that.
You all made what is a very difficult time for myself and my family easier.
Thank you all once again
Gillian - Ireland
I just wanted to say a personal thank you to you and your team for all your help in transporting my dad back to the UK.
Everything ran smoothly just like you promised it would.
My dad has been transferred to the special Stroke Unit in the Hospital so hopefully now we can concentrate on getting him back on the mend.
Thank you once again for everything, you made a very stressful time a lot easier.
Venita - London
Just a quick note to say a "big thank you" from all of us to you and all of your team for organising, not only my trip out to France on the air ambulance, but also for the whole operation to get [XXX] back to the UK.
I understand the patient arrived in quite good shape to the relief of us all.
I would most certainly recommend your service to anyone in the future.
John - Berkshire
I'd like to take this opportunity to thank you especially and your team for your help, support and organisational skills to arrange bringing B home.
The ambulance staff both ends of the journey were professional, competent and pleasant and your pilot, the doctor and nurse were also very professional, competent, understanding and put me at ease.
If not for the fact that B was critically ill in the back of the plane it would've been one of the best experiences I've had !
I hope I never need your services again, but if I do, I'll know who to call.
Viv - Norfolk
I really appreciate you taking the time to update me.
I can't thank you enough for keeping me informed at every stage of the journey.
It has been a pleasure dealing with you on this matter.
We will never forget who to contact should the need arise.
Once again thanks a million.
Hazel - NHS Hospital Nottinghamshire