Monday 27 May 2019


Thank you for getting my sister home safely, everybody was so kind and professional.

Gillian - Ireland

Home > Media Centre > Testimonials


At IAS Medical we fly Patients, Surgical teams and Transplant teams around the world.

After each flight, we almost always receive an appreciative letter, email or phone call from either the patient or their family.

Here is a small selection of the letters we received.  

Last Updated: Friday 3rd May 2019



We would like to thank you and your team for the very professional, efficient and considerate service we received when repatriating Paul to the UK.  The pilots and the nurses were extremely caring and looked after us well.  We have no doubt at all that we made the right decision.

Paul - Malaga (26 April 2019)



The medics who accompanied us on the journey, were caring and competent and meant I never had to worry about how my mother would cope with the flight.

Constance, London (9 March 2019)



You guys were incredible, from start to finish and we really cannot thank you all enough.

Shand, Rome (15 February 2019)



The service you provide is second to none and I cannot thank you enough for all that you have done for me and my family.

Martin, Geneva (11 January 2019)



We can’t thank you enough for all the help and support you all gave us.

Deborah, Southampton (24 November 2018)



IAS Medical have been very wonderful with the repatriation of our patients back to their countries, their effective communication and quick response made the transfer from hospital back home smooth for the patients.

King College Hospital, London (20 October 2018)



I would like to say a huge thank you to you and the whole of the team at IAS.

You  organised the whole trip from one hospital to another so well and kept me informed every step of the way. 

Diane, Leeds (29 September 2018)



I just wanted to write you an email to thank you and your team for all of your help on getting my brother back to the UK.

Without your help this would not have been possible.

You made my family feel like you genuinely cared for the wellbeing of my brother rather than just a business agreement/Patient.
Jessica - Bristol (16 August 2018)



I want to thank you and all the team for all the work you put into flying my mother home. 

From the minute I initially contacted you to the point of dropping my mum off at the hospital, you have all been amazing. 

Sarah - East Midlands (14 July 2018)



The IAS team was patient, kind, understanding, efficient, had humor when we needed it, I could go on and on, but your team was amazing.  

A miracle was accomplished and Arthur could be surrounded by his children in his final days.  We could ask for nothing more. 

Laurie, Boston USA  (8 July 2018)



Thank all of the team for what they have done. The care you showed was superb from the first call.

Robert - Hartlepool (14 Jun 2018)



The service you provide is amazing, you were there for me and my family in our time of need and I cannot thank you enough for that.

It was such a relief when we landed back in the UK.
Julie - Borehamwood (2 May 2018)



On behalf of all of my family I would like to say huge thank you to all at IAS Medical.

We did not know where to start in order to get Mary back to the UK. You took care of everything and made it all so simple.

Brian - Kent (11 April 2018)



While I wish we had not had to call on IAS services I am so glad you were the air ambulance of our choice. Once we got things going and made all the right contacts things went really smoothly.

Sue - Fredricton (31 March 2018)


We as a family can not thank you and all the team at IAS Medical for your support, understanding and professionalism though out Judy’s journey home, from the very first telephone conversation to this last Email.

Well done to each and everyone of you, we are so grateful. 

Angela - Leeds (21 February 2018)



The level of care & compassion was first class throughout. At every stage the IAS medical team put our Father’s care first.

Overall our family would rate IAS 10/10.

Carl - Teesside (24 January 2018)



I would like to express my gratitude to IAS Medical for the service recently received to bring my husband home from Malaga.

From the onset we knew we were in capable hands and when coming home on the day the crew, particularly the two nurses assisting, were caring competent and extremely kind.

Carole - Leeds (19 December 2017)


Everyone was very friendly and helpful and it was total professionalism from start to finish.

Your constant updating was very much appreciated too.

Karen – Shannon (29 November 2017)



I would like to thank you and your company for the service you provided for us all. It was exemplary and you went above and beyond to get my mother home safely and comfortably as possible. 

Paula - Cardiff (22 October 2017)



My wife was very impressed by the professionalism and expertise of both medics. Everyone was very kind, caring and helpful.

John - London (12 September 2017)



On behalf of my son and all his family could I extend our heartfelt thanks to all of the wonderful staff at IAS. We couldn't have wished for a better service from yourselves.  

Your communications were excellent especially on Saturday when Simon was brought home.

Denis - Durham Tees Valley (26 August 2017)



I was so impressed with the way you handled everything so smoothly.

It was a very stressful time for me and my family and we appreciate your efforts with the seamless repatriation of Andrew.

Geraldine – Bucharest (27 July 2017)



Thank you all so much for all your hard-work to ensure this transfer went smoothly.

Look forward to working with you all again in the future.

Great Ormond Street Hospital (13 June 2017)



Words cannot express our gratitude for the help and assistance you have given us during this nightmare time.

Mike - Oxford (18 May 2017)



Fantastic! Thank you all so much, I know from my father that your team have been wonderful, efficient and kind, please thank them for me. many thanks.

Paul – London (11 April 2017)



Thank you! We are so glad to have Mum back in the UK and I am pleased to inform you that she has been discharged from hospital and is now at home.

Aaron - Newquay (14 March 2017)



My sister cannot praise you highly enough with the professional and caring way you have brought our brother home, and for this we are so grateful.

Máire - Shannon (2 February 2017)



Thank you for all of your efforts and efficiently getting Muhammad home safe and sound.

Iqbal – London (19 January 2017)



Thank you for everything you have done. The transfer was smooth and well organised. The whole team was great.

Wendy – Bournemouth (22 December 2016)



I honestly don't know what we would have done without IAS's help. Nothing was too much trouble the team were kind and helpful throughout the whole process.

Clive – Nice (16 September 2016)



Thanks from me and all the family for such great care of mum. The service has been excellent.

Joanne – Venice (29 August 2016)



I would like to thank IAS for an extremely efficient and excellent service.Right from the first contact communication was excellent and it was so reassuring.

Steven – East Midlands (2 July 2016)



The organisation was faultless and reassuring, in what was an extremely stressful fraught few days for our family.

Gemma – London (16 June 2016)



My mum and dad both arrived safely back in London and they were very impressed with the entire service you provided.

Shirley - London (23 May 2016)



I cannot thank you enough for the outstanding care we both received throughout the entire journey. Please pass on our thanks to ALL concerned!

Anne - Leeds (9 April 2016)



Thank you from all of my family! We don’t know what we would have done without you.

Sarah - Middlesbrough (2 March 2016)



Many thanks again to you and your team for bringing my wife back safely, the service provided was brilliant from start to finish.

Ricky - Southend (20 February 2016)



My only regret around your service is that I didn't engage you sooner !

We can't thank you enough for the work that you and the team did to help our family, and I would have no hesitation in recommending your services to anyone who finds themselves in the same unfortunate situation as us.

The service you provide saves lives and helps families - thank you for doing what you do, in the way that you do it !

Mark - Southampton (24 January 2016)



The service was fantastic - Thank you. I felt a huge weight lifted from my shoulders as soon as I made the first phone call and spoke to someone who understood the position I was in.

I honestly don't know what I would have done without your service.

Kate - Cardiff (08 December 2015)



I cannot thank you enough for everything you have done for my family.

The service you provide is second to none.

Anne - Stoke (16 November 2015)



Can you please pass on our sincere thanks to your Medical Team, Pilot and Co-Pilot for transporting my father from Italy to Scotland on Friday.

My mother and I are delighted he is back in Scotland where we can give him the best chance of receiving good quality medical care and some quality of life.

Thanks again,

Stuart - Kirkcaldy (30 October 2015)



You recently brought my daughter back from Corfu to London.

The moment we put the problem into your hands we were treated with courtesy and efficiency.

Everything was organised quickly and with enormous sensitivity to our situation.

Within 48 hours of our first enquiry we were airborne.

Karen - London (14 September 2015)



Your professionalism and the speed with which you dealt with the event was first class.

The updates were frequent and very much appreciated, as this gave me the comfort I was in good hands.

Thank you to the team at IAS, keep up the good work !

Pete - Azores (7 August 2015)



I think that IAS Medical are true magic life savers and if ever you are in need of a quick, safe and most professional transfer of your loved one - this is the only company to go to with.

Thank you all in IAS for bringing my husband back home. God bless you in  the way you helping people.

Elly - Crete (24 July 2015)


I would like to congratulate and thank you and your colleagues at IAS Medical for providing a most excellent and professional service.

My sister, whom as you know is extremely ill, said the whole trip was actually quite a pleasant experience and at all times she felt safe and well cared for.
In summing up, I would say that is difficult to know how you could have improved the whole operation.
Kind regards,
Iain - Oban (June 2015)



***** was very happy with the service. He said the doctor was very reassuring all the way and he said he would highly recommend your company as the service was excellent. 

He is doing amazingly well after a surgery he had on Thursday. He is actually back home and recuperating at great speed.

Yael - Monaco (May 2015)


On behalf of all the family I cannot praise your team highly enough in repatriating Maureen back from Spain to York Hospital.

From beginning to end you have provided an excellent professional service, keeping us informed throughout.

Mr P Kershaw - Murcia (09 April 2015)



Thank you for everything you have done for us.

The service you provide is outstanding and we really couldn't have got Dad back without you.

Miss K Clough (19 March 2015)



The staff and service that you provided was absolutely exceptional.

I would recommend your company to anyone who would ever need a Private Air Ambulance, I can not rate your company highly enough.

Ms E Kimber (25 January 2015)



I would like to say a massive thank you for all your help over the past few days and the customer service we have received has been fantastic.

All the family are very grateful and looking forward to having our Aunt back home in the UK today.

Mrs K Moore - Humberside (6 November 2014)



I am emailing to thank you and your team for getting my brother back from China. Your team did a fantastic job and our family cannot thank you enough.

Mr S Davis - Preston (26 October 2014)



On behalf of my family, I would like to say a big thank you to the staff of IAS medical for safely transporting my brother over to England for his medical treatment.

Mr J Kuffi - Abuja (15 August 2014)



We just wanted to thank you for the excellent organization for the trip to Malaga.

The journey went flawlessly, and your Nurse ***** was wonderful.

David — Malaga (7 June 2014)



The service your company has given has been excellent and the flight staff brilliant too!

Sandra — London (27 May 2014)



My mum is now in UK a lot happier and making progress. 

Many thanks for your advice and assisting with speeding matters up at the French end. Should anyone I know ever be in the traumatic situation we were, I will unreservedly recommend your services. 

Beverley — Norwich (4 April 2014)



It was a pleasure to have worked with IAS to transfer this patient.

My thanks and appreciation to all who managed the patient from A-B.


Arthur — Peterborough (10 March 2014)



My father is back at home now and is fine. He just stayed a day in Central Hospital.

Thank you for your help in organising the transport of my father to Sri Lanka.

Pez — Sri Lanka (9 February 2014)



Good Evening

Everything went like clockwork. Thank you so much. He is settled in St Richards now and we hope they can sort out what is going on.

Thanks again.

Liz — Chichester (14 January 2014)


Dear All

Dad and Mum are well and with us in London. Thank you all for your amazing efforts to bring them to us safely.

Best wishes

Silvia and Francesca — London (27 November 2013)



xxxx could not say enough about the care she received during travel and we have already talked with our Congresswoman's office about how great IAS was to deal with.

I want to especially give a shout out to Simon, who was great at keeping track of details and keeping us informed.

Valli — Boston, USA (8 November 2013)


I just wanted to write to thank you for a brilliant and professional service. From the booking process to my father being handed over to xxxxx, everything ran so smoothly.  My mother was very nervous, and emotional to eventually be going home, but the team were so lovely and considerate to her; they put her at ease through the whole process. Please can you pass on my thanks to them. She is singing your praises to everyone!

Thank you also for the level of communication throughout - this was superb and so reassuring to me.

In the nicest possible way, I hope we do not have the need to use your services again, but should we require them, I will have no hesitation, and will know what excellent hands we will be in.
Ann — Cambridge (3 October 2013)



My mum and auntie xxxx enjoyed the journey. My mum (who usually dreads a 15 minute ambulance journey to hospital) felt safe, comfortable and well looked after the whole time. The drivers, pilot and nurses did a great job. She's very happy to be in Ireland now.

Thanks for sorting it out so quickly and efficiently!

Gordon — Galway (4 September 2013)  



Thank you so much for the very professional job you did.

My father is recovering well and thanks to IAS, we're all much happier that he is following a programme of treatment here in the UK.

Lesley — Kingston (13 August 2013)  



I am writing with appreciation and thanks to yourself and your colleagues at IAS Medical for the excellent and highly professional service you provided in returning Mike by medical plane from Faro Hospital to Leicester Royal Infirmary in the UK.

At all stages we were all very happy with the excellent communication and liaison during what was a very difficult time for Mike wife, Gill, and all of the family.

Everything, from organising the plane, organising the translation of the medical notes, liaising with Faro Hospital and liaising with various hospitals in the UK, and getting Mike home, was carried out with the utmost urgency, care and professionalism. It was invaluable to have assistance in finding a bed in the hospital for Mike and I appreciated all of the efforts that were made in locating the final hospital bed. Our thanks also go to the medical team that accompanied Mike on the plane and for the care they provided.

My thanks again for everything that you did and for the highly personalised and professional service you provided. It meant a lot to be dealing with a company that gave reassurance and regular updates on information, and that was able to respond with the urgency needed. We are hopeful that Mike will
now begin the long process of recovery, and with appreciation and thanks for the important part that you will have played in this.

Jane - Co Dublin - (21 July 2013)



I am mailing to thank you for your hard work, patience and unfailing courtesy shown to us during the repatriation of my sister.

I understand a few of the complications which the arrangement of a journey of this sort entails.

I could not have hoped to encounter anybody better able to reassure me, and deal with my many anxieties than yourself.

Simon — Dundee (18 July 2013) 



We are all so relieved to be back home and would not be without you and everyone at IAS.

I do not plan to put myself in that kind of situation, but would definitely have nothing but praise for all your team's care and professionalism if anyone else was in the same position.

Thank you very much again for everything you did on her behalf.

Alexis — London (4 July 2013)  



Thank you so much for the professional service my mother received. If ever I have the misfortune to be needing a service like that again, I will be calling you first.

I work in hostile environments and know how invaluable a service like yours is.

Throughout the whole evaluation, I was fully briefed and reassured. At no point did I doubt your  abilities and I had complete trust in the service provided.

James — Gloucester (1 June 2013)



Thank you for your excellent assistance. 

From my first contact with you through to final transfer, every step of the process was handled extremely professionally and gave great reassurance during a difficult time. 

You should be understandably proud of your outstanding service.

David — Birmingham (11 May 2013)



I have absolutely no problems recommending your company, my brother said how smoothly the whole journey went and my mother is still telling people how much fun they had - even allowing for her relief in being returned to the UK and being able to communicate with people I think we can say it was an excellent operation.

Well done and thank you.

Chris — Isle of Wight (8 May 2013)



Dear Jane,

Just to say thank you for making all the arrangements for the transfer on Saturday.

We couldn't have asked for a nicer day as we were able to climb through the clouds and fly all the way in the sunshine above.

Please accept our enormous thanks for all that you did for us last week.

Phil — Isle of Arron (29 April 2013)



May I pass on our thanks for the swift and efficient action you arranged.

The arrival of your medical team was worth every penny of the cost. I would have no hesitation in using your services again, if we are unfortunate enough to find ourselves in a similar situation.

Thanks again for everything you arranged.

Nigel — Bristol (9 April 2013)



Thanks for all your help Jane. We are all delighted xxxx is back in the UK.

You have been wonderful, both highly effective and re-assuring in our time of need.

I am told the Medical Team were first class. I think everyone felt Super Man had flown in to rescue her.

Thank you again.

Tricia — Bath (30 March 2013)



We wish you thank you and your company most sincerely for all the help & compassion that you have extended to us during this very stressful time in our lives.

We wish you every success in your work, and once again many thanks.

Joan - Limerick (20 March 2013)



Many thanks to you and your team for the high standard of service you have provided regarding this case.
Jackie — Stoke-on-Trent (1 February 2013)


Thanks again for all of your assistance with this job, couldn't commend the service highly enough.

Ben — Stoke on Trent (31 January 2013)


I was very happy with the way all the arrangements made for the transfer. Everything went smoothly and without any delays.

Carolyn — Newcastle (14 January 2013)


I would like to thank IAS Medical for all their help last Saturday.

The air ambulance crew were so kind and looked after my husband and I very well we could not have asked for a better service.  From the time the medical crew arrived at the hospital in Luxembourg to the time we arrived at Basildon hospital UK it could not have gone any smoother.

Of all the family and friends that have wished my husband the best I have spoken of IAS Medical and how kind and professional they all were.
Thank you once again

Kim — Basildon (21 December 2012)


Thank you for your incredible help in bringing my dad back from Malta. Right from the very beginning to the very end you were extremely kind and efficient and I can't tell you how much that helped at the time. The whole service could not be faulted and your medical team were very reassuring and we all relaxed as soon as they took over.

Can't thank you enough. My dad is making a slow recovery but is very grateful as are the whole family for your care and professionalism.

Holly — London (28 November 2012)


Dear Jane, 

Thank you so much for an unbelievably efficient and caring service. 

From my initial enquiry on to the detailed quotation and finally through to my authorising the airlift of my son we could not have been treated more sympathetically or more helpfully.

When I did give the go ahead the start to finish time of approximately 26 hours from the beginning to the end of the process and from Greece to Plymouth was an incredible achievement.  We were kept informed at every stage of the operation and could feel that we were receiving a truly personal service. 

They say that you get what you pay for and in this case it was certainly true -  first class in every possible respect.

Very well done to everybody at IAS.

Eddie — Aberdeen (17 October 2012)


Thank you very much for all your help with my parents move and looking after us all so well before during and after the flight.

The flight went really well and the Doctor and Nurse were very kind and attentive throughout.

Our parents are settling in well into their new home, made so much easier by IAS Medical.

Many Thanks again,

Katharine — Twickenham (4 September 2012)


A big thank you to you all.

I received a text from the patient who said the service was "superb".  Her words.

Sue — Cardiff (28 August 2012)


Our very dearest Jane

Now that we are all back in the UK safe and sound please accept the biggest thank you that we could ever offer. No words could ever express our gratitude and utter relief for your efforts in bringing our daughter home.

Having you on the end of the phone every time I rang up was utterly awesome and mind blowing. No one could ever know the fear and terror that we felt until we contacted your office. You put our minds at ease instantly, reassured us that there was a solution and then went on to make it happen.

Working in a public service industry myself, I fully appreciate the absolute need to keep customers informed whilst also maintain a constant point of contact. You are a credit to IAS Medical and once again I can only describe your customer care, including the compassion you have displayed as breath taking.

We know this sounds like a contradiction but here goes "We hope we never have to use the services of IAS Medical for as long as we all live'. However the next time we are abroad we will all sleep far more peacefully knowing you are there.

Pat — Scunthorpe (9 July 2012)


Hi Jane,

Everything went very well indeed, the medical staff were very good, the planning and organisation was extremely good.

Tim — Birmingham (4 June 2012)



Good morning Jane,

Myself, David and the rest of the family would like to thank you so much for the assistance provided over such a difficult time.

As you know we struggled enormously over the 8 days we were caring for my dad; not only was it difficult emotionally the language barrier was a real problem in Crete.

I would like to personally thank everyone who helped get my dad back to the UK safely where he is now been treated very well and looked after by a great team of people. He has already improved vastly over the past week and I hope he will continue to do so over the months ahead.

I am sure that we made the right decision for him.

I would also like to give special thanks to Jane, who was a great support and someone to talk to and lean on throughout; she was very understanding, helpful and informative.

Overall you all did fantastic work and we are grateful!

Best Regards

Jennifer and David - Coventry (4 May 2012)   



Good Morning Jane,

I sincerely wish to thank you and George for the excellent assistance and care shown in flying my aunt and dad back to the UK from Tenerife.

Both you and George kept me informed through out the process and also kept me updated from the time they were taken to the airport in Tenerife to the time they landed in the UK and their successful arrival at the hospital in the UK.

I  would not hesitate to recommend IAS Medical.

Thank you all again.

With kindest regards

Jackie - Coventry (15 April 2012)


Dear George,
I would like to thank you and your team for the excellent service in repatriating my aunt to the UK from Portugal.

The journey back to the UK could have been have very stressful one. However, Linda the nurse who accompanied my aunt through out the journey was very attentive to her needs.

I was kept update with the progress you made prior to the journey. My aunt was admitted straight to a rehabilitation unit on her return I am sure this would not have been the case if I had personally had to arrange this. Thank you to your medical team for doing this.

I would happily recommend you and your team if someone else required this service.
Diane - London (13 March 2012)



Dear IAS,

A huge thanks to you for all your help and reassurance and for organising ****'s trip back to the UK. You were awesome. As were the medics on the journey itself.

**** is now comfortable on the renal ward in the ******** Kidney Unit.

She told us last night that she was feeling "150% better" just for being in the UK.

Andy - London (18 February 2012)  


Dear Sarah

The journey to Germany with you was totally trouble and stress free and my husband and father in law were totally happy with the service which was provided. It was an extremely difficult time for us and the assistance which you provided was invaluable.

I will certainly be keeping your details to hand should we require your services again and would have no hesitation recommending you to our friends.

I wish you all at IAS Medical a very happy new year and thank you all once again for your help.

Kindest Regards

Alison - Berlin (09 January 2012)



Dear IAS,

The whole experience you provided regarding transporting my father from Monaco to London was stressless and very efficient.

I felt that at all times I was fully informed of the progress of the trip and timing and felt confident that matters were in hand.

My father commented on the professionalism of the whole team and found the experience very comfortable.

The preparation of the documentation was efficient and quick and your base office were very helpful throughout the whole exercise.

I would be very happy to recommend your firm to anyone who may ask me for the services you provide.

Kind Regards,

Francois - London (09 January 2012)



Hi Peter,

I would like to thank you for your help in organising the transfer for my dad and would really appreciate it if you could pass on a special thanks to the nurse who was with my mum and dad on the flight, my mum said he was fantastic and she really appreciated everything he did.

Once again, thank you for your efforts and the minimal effort it took on my part to arrange the transfer.

Emma - Belfast (06 December 2011) 



To all the staff of IAS Medical,  

I would like to thank each and everyone of your personnel who were involved in the recent transfer by  Air Ambulance of my husband from London to Dublin.  

I found that from my initial contact with your company, to the time he was safely admitted to the hospital in Dublin, the entire operation was carried out in a most efficient, professional, and very caring manner. 

The medical team who accompanied us on the flight were simply wonderful and put my husband and myself at complete ease at this very stressful time.   

Noreen - Dublin (10 November 2011)



Dear Jenny,

I would just like to say thank you to you all for the excellent service you provided in getting my fiancee back to England, where he is now very comfortable in hospital.
I can`t believe it is only a week today since I made enquiries about the service and he has already been here on his fourth day. Service was second to none the schedule ran perfectly to time and I arrived at the hospital doors as he was lifted from the ambulance.

Thanking you so much for everything.

Kindest regards,

Pauline - Leicester (31 October 2011)



Dear George and Sarah

I am just writing to thank you for all your hard work during the transfer of my mother. My mother was full of praise for the personnel who looked after her during the fight and ambulance journeys, as was my father. It was particularly impressive that they stayed with my mother until she was settled into a proper bed. I arrived very shortly after the crew departed and found that my mother, despite her hectic day, was in very good spirit, if tired.

Both of you worked very hard to deal with what proved to be an unusually challenging situation. I could not have asked for more from you and will, of course, recommend your services without hesitation to anyone I know in need of them.

On behalf of my sister, father and mother, a huge thank you.

Kind regards

Samantha - Nottingham (26 October 2011)



Dear Jenny,
As I am sure you can understand it has been the worst time ever in our family with our father falling ill in July. There were many a times we did not know how and where to turn and when all that was falling into place the last question we had was HOW do we get him to London??

The first time I rang you I was so pleasantly received and helped. He told me EVERYTHING about what you do,how you do it and I nearly cried as he was just so friendly and helpful. And from there on we decided to use your company!
I find with all the communication between all of us it has been so fluent and professional. Nothing has been a problem from your side and you have just made it all so simple and easy for us at a very stressful time.
The actual transfer yesterday was absolutely marvellous!!! My parents were well looked after, they had a fantastic flight, and my mother praised the Captain and said he was very professional and made the flight so comfortable. Everything yesterday went so well.
As for you keeping in touch with my brother and myself all day long was also HIGHLY APPRECIATED.
All in all,and I speak on behalf of all of us, you are extremely professional, approachable and helpful and I can not praise your company enough.
Thank you so much!!!!
Best regards,
Katariina - London (18 October 2011)



Dear Jenny, George and Sarah

The service my family and I received from IAS Medical was nothing short of first class. From the initial contact with George, backed up by the timely support offered by Sarah, through to the expert medical team assigned on the ground — the service was professional, expedient and above all, caring.

Nothing was too much trouble and from the outset, George and his team were proactive in every respect. I was particularly impressed with the text message updates on the day of repatriation which I was able to forward on to other family members who were equally concerned by my father's well being. My father is now undergoing radiotherapy treatment and is pleased to be back in the UK.

In short, I would recommend the services of IAS Medical without hesitation.

On a lighter note, I visited my father at the weekend, and was delighted to see the patient even felt relaxed enough to take a photo mid-flight.

All the best, and thank you once again.

Kind regards

Dan - Gloucestershire (14 September 2011)



Dear George

I would like to take this opportunity to thank you and your team for your support, professionalism and efficiency.

Not having had to deal with a situation of this nature before the initial week and a half was extremely stressful, particularly for my sister who flew out to Italy to help care for my Mother and deal with the Italian medical profession.

Mother's insurers were of very little help or support.

Having contacted your company it was a relief to speak to someone who understood the circumstances from the outset, and also worked with us to enable a solution to safely return Mother to the UK and a local hospital.  In addition co-ordinating with the Italian hospital and the UK hospital to affect the transfer.  Whilst the situation in Italy continued to be complex and stressful it was apparent that you and your colleagues were working to assist where possible.

Thank you for your assistance and support throughout the transfer.

Yours sincerely,

Hannah - East Midlands (13 September 2011)



Dear George and Sarah,

I am writing from my parents home with my dad safely installed in hospital. I wanted to drop a note of thanks to you both for helping to make this happen. I fear I may sound dangerously like one of your many testimonials, but it's worth saying anyway.

As you both clearly appreciated, it's a very stressful and anxious time for us now. My mum, brother and I were so grateful for your professionalism, meticulous attention to detail and outstanding organisation. The journey went well and we were particualrly impressed with our medic.
Although the care Dad received in Palma was excellent, we have no doubt that moving him back home at this stage was the best decision for him, in order to ensure his continued recovery. We are extremely grateful to you for managing that move relatively stress free.
With sincere best wishes,
Lucy - Newcastle (07 September 2011)  



Dear Sarah,

We cannot thank IAS Medical enough for all you did for *** repatriation from Gibraltar to Blackpool, we were so frightened and you gave us such peace of mind and provided the most wonderful service imaginable.

Thank you from the bottom of our hearts.

Carole & Susan - Blackpool (22 August 2011)   



I am very grateful to have had someone to talk to that was pleasant to deal with and kept me sane, and I would have no hesitation in asking you again as your set up is so professional.
Many thanks again - you have a great team, and believe me I know after the last couple of days!!!
Penny - Malaga (06 August 2011)



Dear Sirs

I would like to thank the team at IAS Medical for the excellent service you provided during the repatriation of my elderly father from France to England following a road traffic accident and a major operation.

Sarah was our main point of contact from our first enquiry through to confirmation that my father had safely arrived in hospital. We were extremely impressed by Sarah's professional manner and efficiency throughout. She inspired complete confidence in IAS' ability and kept us updated and well informed at all times.

My concerns about the difficulty of finding an NHS bed for my father in a hospital close to his home were allayed as you were able to organise admission to his nearest NHS Orthopaedic ward and handled all communication with the French hospital.

My father and stepmother were transported swiftly and smoothly during the journey from northern France to Southampton and very well looked after by the ambulance and air crew.

I hope that no-one needs to make use of your services but if they did I would highly recommend you.

Yours sincerely

Oliver - Southampton (26 July 2011)



It was a complete pleasure to work with you. 
*** phoned me from the hospital in Glasgow this morning to say that everything went according to plan, his nurse was excellent and that he couldn't have wished for better service.
The hospice in Paphos were also impressed with the way things went and have retained your telephone number and web address in case they have other patients who need repatriating.
Thank you all for your help.  Keep up the good work.
Best regards,

Colin - Glasgow (25 July 2011)   



I must express my appreciation for the professional and efficient way you handled my return to the UK and in particular the time and patience you adopted in liaising both with my son and partner.

Thank you once again, you did a superb job.

Kind regards  

Hugh - Southampton (24 June 2011)



I found your service to be excellent from start to finish.

Sue - Shoreham (17 June 2011)   



Dear Sarah
I thought you were all very professional, you sorted everything and kept us all informed all the way through.

I have spoken with *** who said it went like clockwork and he commented on how well it all went.

I will bear you in mind if we have any other problems in the future.

It has been nice working with you.

Neil - Manchester (06 June 2011)   



Dear Sarah, George and Everyone at IAS Medical,

I felt confident that IAS Medical would be able to repatriate my parents from Greece from the outset, when  I made my first enquiry and spoke to George.

I think this was to do with his positive response and prognosis of the situation.

Subsequent dealings with Sarah, who oversaw the details of the operation, only enhanced my view and convinced me that I'd made the right decision to choose IAS Medical.

I can't thank you all enough for the way you brought back my parents from what was becoming a very desperate situation.

I'd also like to thank the nurse and the crew of the plane for their care and treatment of my parents.
Thanks again.    

Andrew - Southampton (23 May 2011)



My aunt arrived safely in Prestwick. The team were great and door to door the journey took approximately two and a half hours only.

Very impressed by the medical team and ambulance paramedics!
Thank you
Kind regards

Anne - Oxford (09 May 2011)


Dear Sarah
Just a quick note to say thank you so much for all your help over the past few days.

As you can imagine, it was a particularly
difficult time for all concerned, however both you and the entire team at IAS made the whole process as stress-free as possible.

The doctors who accompanied my mother on the aircraft were superb as were the ground ambulance staff who transported my mother to the hosptal in the UK.

The whole task was coordinated in an extremely professional and caring manner. I would certainly have no hesitation in recommending your company to anybody in the future.
Howard - London (05 May 2011)




The service was excellent — thank you.  It's really difficult organising anything when you are outside of your home country and so I really appreciated being able to contact a single organisation who took all the hassle and complexities of repatriation out of my hands. 

I particularly welcomed the excellent communication — right from the outset, you were constantly available and in contact whilst we worked out the details and then on the day of the flight, it was great to have an update every step of the way.  I welcomed speaking to friendly and helpful people in what was a difficult time.

Importantly, my elderly mother was calm throughout the whole day — she felt very well looked after.

Many thanks for your considerable help and support. Mum is now getting good care back in hospital at home.

Stephanie - Swindon (11 April 2011)



Dear Operations Team,
I would like to thank your whole team  for transporting my parents safely back to the UK.

The whole operation went very smoothly , with no issues. Sarah kept me involved every step of the way , which kept my mind at rest while I was in France on Friday.

The Medics were also great and kept both my parents calm through out their journey.
Thank you once again for everything,

Sarah - Manchester (16 February 2011)  


Fantastic, all as expected and according to plan.

Safe and sound thanks to you, hope don't need your services again but if we do you will be top of the list.

Many thanks

Ian - London (16 February 2011)




I have never experienced any problems with IAS.

When I call, I normally speak to George & I can honestly say that I always get a first class service.

George always sends emails with regards to the aircraft that has been arranged and I am sent updates with the flight departure and landing times on a regular basis as well as calls.

All in all first class service!

NHS Birmingham (03 February 2011)



Hi Peter and the IAS team.
You guys were so sensitive to our situation and treated us with the greatest kindness and respect.

You carried out the repatriation very professionally and we so pleased with the outcome and the fact that you made the journey for Dad so comfortable and stress free for both him and my brother who travelled in the plane with him.
Throughout the whole exercise you kept us informed all the way which was wonderful for us to receive this information even from the air! As you know it was a very anxious time for the family back in the UK and we were amazed by the step-by-step bulletins we were getting.
If there is ever another time when we may need your services or could recommend your services to anyone else we would definitely contact IAS - you were all great and made us feel that we were in very safe hands and what's more......we were!
Would you also please pass on our thanks to the nurse who travelled with Dad as she actually rang my brother a few weeks ago to check up on how her 'patient' was doing, which we thought was a lovely gesture.
We are looking forward to a much more "normal" 2011 and a big win on the lottery would be nice too!!
Best wishes to the IAS team and thank you again on behalf of myself and the family.
Kindest regards,
Paule - East Midlands (10 January 2011)   



Dear George and Sarah,

*** is now safely back with his family in Manchester.

I just want to thank you both so much for the care and compassion you have shown to us all in the last week.

A stressful situation was made cosiderably easier by the efficient service you rendered and the constant contact reassured  everyone that all was being done to expediate *** return home.

We sincerely hope that we never have to call on you again- but if the need arises I know just who to call !!

Have a Happy and Peaceful Christmas.

With many thanks again,

Patricia - Manchester (21 December 2010)



Dear Sarah

The service provided by IAS Medical was excellent and I would not hesitate to recommend your company to anyone is the same unfortunate situation.

Not withstanding the adverse weather conditions everything ran very smoothly and that is a credit to the professionalism of everyone at IAS.

Thanks again.

David - Belfast (1 December 2010)    



Hello to all,

We are very grateful to all involved at IAS Medical for the patient transfer that returned my very sick mother home.

I felt your service was first class and the organisation was flawless.

Our local Hospital was expecting my Mother and the treatment she received during the transfer was first class, we were kept informed at every stage, which was very reassuring.

I cannot thank you enough.

Andy - Blackburn (2 November 2010)  



The need for a medical aircraft is normally due to an unfortunate and emotional reason, as with myself.

I can not praise the staff at IAS Medical more for their patience, understanding, genuine concern and more than anything their emotional support during a difficult time.

They made the process and decisions easy and calm and took the stress and sadness out of a bad situation.

I would recommend them to anyone.

Amanda - French Alps (28 October 2010)



I would like to thank IAS Medical for providing a flawless air ambulance evacuation from Mallorca to Edinburgh for my wife.

The doctor and nurse who accompanied us were attentive and professional, and all, including the pilots, were helpful and cheerful.  Exchange of medical notes between hospitals and IAS was efficient (including translations) and all involved were prepared and fully briefed.

This was a confident and professional operation throughout.  Thankyou.

Colin - Edinburgh (6 September 2010)



I like using IAS because they are professional and offer not only a friendly and efficient service but are also excellent communicators and always seem to find a plane for me!

NHS - Newcastle (3 August 2010)       



Dear Jenny

May I take this opportunity to thank all of the staff at IAS Medical for dealing with my mother's case so promptly.

We are extremely impressed with the first class service which we have received from you and for your excellent response time.
Best wishes to you all.

Peter - Surrey (14 July 2010)



Dear Peter

Just a little note to say thank you so much for all your help and support you gave to me and the family with the arrangements of getting "P" Home.

"P" is still critical but we are feeling much better he is now in England.

Paul - Kent (13 June 2010)   



I would just like to say a very big thank you to all the team for all your support patience and understanding during the last couple of days.

You all do a wonderful job.
Lorna - Essex (11 June 2010)



To All the team at IAS Medical,

Thank you so much for bringing "B" home safely yesterday.

We cannot thank you enough for such a professional service and for the communication we received throughout the whole process.

In such a dire situation for us all your superb care was most appreciated.

We would not hesitate to recommend you to somebody else who found themselves in similar circumstances to those we have been in.
With heartfelt thanks,

Michael & Claire - Suffolk (6 June 2010)  



Dear George

I am most grateful for your prompt and professional service. I am optimistic that this patient will do well. Not least due to your excellent attention.

Best wishes,

Dr Barnard
NHS Heart Hospital London (21 May 2010)



After medical advice and in collaboration with the patient's treating doctors it was decided that the transfer (from London to Brazil) needed to be done by air ambulance with expert medical attention.

IAS Medical were appointed two weeks prior to the repatriation date. They arranged a Lear Jet 35 with a Doctor and two intensive care trained nurses.

At all times IAS were attentive, thoughtful and professional in approach.

Jenny Kennedy
Anthony Gold Solicitors (22 April 2010)



Hi George

Just a note to thank you and your colleagues for the professional manner in which you arranged and carried out the repatriation from Malaga on the 28th March of my wife.

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